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A complete range of Mystery Shopping services

UpVenta provides CX research and audit services, creating superior experiences for millions of consumers. We aim to facilitate smooth and efficient connections between brand and customer, anticipating and meeting their needs and expectations. Whether it’s improving staff interactions, product quality, or the purchasing process, each aspect is treated as an opportunity to build a stronger bond between the company and the customer.

servicii de cercetare si audit CX

Performance

Through innovative CX strategies focused on understanding customer needs, brands can enhance performance and achieve sustainable competitive advantages.

Loialty

An excellent experience encourages customers to return and leave positive reviews. What truly contributes to a good experience? Speed. Convenience. Consistency. Friendliness.

Reputation

Positive experiences attract new customers, improve the company’s reputation, and position it as a trusted option in the community.

Discover dedicated tools for measuring and optimizing customer experience

Mystery Shopping

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Gain authentic customer insights through our Mystery Shopping services. With objective evaluations and meticulously documented observations, we provide detailed analyses that contribute to creating a superior experience for your customers.

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Retail Audit

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We perform comprehensive audit services for your retail operations. We carefully analyze aspects related to product display, stock availability, and sales strategy implementation to ensure consistency and quality of your services at each location.

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Price Monitoring

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Stay competitive in the market through a dedicated objective price monitoring service. Our team can help you track and analyze price dynamics in real time, providing essential information for strategic adjustments and maximizing sales potential.

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Competitive Analysis

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Always stay informed and a step ahead of the competition through dedicated competitive analysis services. Our team offers detailed evaluation and reporting services on your competitors’ strategies, services, and prices. Gain a clear perspective on strengths and act based on real data.

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Patient Experience (PX)

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We assist companies in the medical and pharmaceutical industry to improve the quality of services offered through objective monitoring of the patient experience. We analyze interactions within medical institutions to ensure a friendly, efficient environment tailored to patients’ needs, contributing to a positive experience and trust in your services.

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Customer Experience (CX)

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We assist companies in enhancing the quality of services offered by objectively monitoring the customer experience. We analyze interactions within your organization to ensure a friendly, efficient environment tailored to customer needs, contributing to a positive experience and trust in your services.

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UpVenta: your partner in redefining customer experience

We utilize the power of data to guide each project stage, ensuring you move from setting objectives to implementing actions efficiently. Thus, you’ll always be in control and able to make the right decisions for your business’s evolution.

Connect with an UpVenta consultant

We set objectives and criteria for the audit

We define the list of locations and competitors

We conduct field visits and collect necessary data

We communicate in real time through the client account portal

We report final results and propose necessary recommendations

In which industries do we operate?

We collaborate with brands from various industries that emphasize better customer service.

Building trust through real data, reported objectively

Objective analyses

With UpVenta, you always benefit from impartial and objective evaluations. We collect, document, and report essential consumer experience data, helping you optimize your daily operations with accuracy and efficiency.

Clear insights

From mystery shopping to competitive analysis and patient experience evaluations, UpVenta provides concrete data on your service quality. Gain valuable insights into customer experience and operational efficiency, ensuring strategic decision-making based on real market trends.

Detailed reports

Our comprehensive and well-structured reports offer a deep understanding of the customer experience. Stay informed and make data-driven decisions that have a positive impact on your business growth.

Learn more about UpVenta

Schedule a meeting with an UpVenta representative and discover tailored solutions for your business.

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